City of Tigard

Home Menu

Codes Contact Jobs Maps Translate

close Search

Service Finder

I want to...

pay...

Utility bill

Learn More

SERVICES A - Z: A B C D E F G H I J K L M N O P Q R S T U V W X Y Z -All

Report Card Feature: Police Services Levy

Learn about Tigard's Police Services 2020 Levy here.

Previous Report Cards

Supporting Documents

Contact

Nicole Hendrix
Senior Management Analyst
Email

Report Card

Font Size: + -

Feedback Print

Tigard's Report Card brings a data-informed perspective to our city's strategic plan vision to be, "an equitable community that is walkable, healthy, and accessible for everyone". Building upon the Report Card, this page provides an in-depth look at the meaning behind our measures and benchmarks.

View our latest Report Card here:

Report Card Metrics - A Closer Look

Data below represents the time period of July 1, 2021 - June 30, 2022.

greenCircle Meeting or Exceeding Benchmark

yellowCircle

Working Toward Benchmark

Equitable
Walkable
Healthy
Accessible

Measure Status	Measure & Description	Benchmark	Actual
	% of Tigard employees that are people of color Represents the percent of City of Tigard employees who identify as "American Indian or Alaskan Native", "Asian", "Black", "Hispanic", or "Two or more races". Our goal is to increase the percent annually so our workforce reflects the racial demographics of the Tigard community. According to the U.S. 2020 Census, the current percent of the Tigard community that are people of color is 26.90%. Strategic Plan Objective 1.1. Action B: “Hire a workforce to reflect the racial and ethnic demographics of the community”	16.1%	18.7% Source: City of Tigard NeoGov Employee Data
	Direct COVID-19 Funding Relief The dollar amount of funding directly available to community through grants, financial aid, utility rate increase delays, etc. Funding provided by the American Rescue Plan Act and the Coronavirus Aid, Relief, and Economic Support (CARES) Act. Council Goal 2021-2023 COVID-19 Response Strategy 2.1: "Allocate and communicate how American Rescue Plan funds are assisting with recovery efforts"	$5M	$7.6M Source: City of Tigard ARPA and CARES tracker
	Public Safety Advisory Board Recommendations to Council Community members appointed to the Public Safety Advisory Board made eight recommendations to Council on public safety practices. Their full report can be found here.	1	8
	% of community that has access to technology and internet services The percent of the Tigard community that has technology (phone or laptop) available to them and has internet access. Council Goal 2021-2023 COVID-19 Response Strategy 2.2: "Address barriers that exist within the digital divide"	90%	92% Source: Tigard Community Poll 2020

Free viewers are required for some of the attached documents.
They can be downloaded by clicking on the icons below.

Word Viewer

Measure Status	Measure & Description	Benchmark	Actual
	% of community within walking distance of essential services The percent of the Tigard community that is within walking distance of businesses that meet the needs of residents including retail, restaurant, personal, and professional services. Our goal is to increase this percentage annually. Strategic Plan Objective 3.1: “Pursue land development that maximizes public health benefits while increasing connection between people and community destinations"	49%	51.2% Source: City of Tigard GIS database & annual assessment
	Pavement Condition Index Pavement Condition Index, also referred to as PCI, provides a snapshot of the pavement health of our roads. It is measures on a scale from 0-100, where 100 means a newly paved road.	80 or greater	79 Source: City of Tigard StreetSaver database
*corrected from published report card	Miles of streets without sidewalks on either side The miles of streets that have no sidewalk available on either side. The goal is to annually decrease the miles of streets without sidewalks on either side.	32.4 or lower	31.9 Source: City of Tigard GIS database
	Park Quality Assessment Score Parks scores represent the quality on a scale from A to C, A being highest rating. This is the average score of all developed Tigard parks. Additional information can be found in the Parks System Plan Appendix B.	B	B Source: City of Tigard annual park assessment
	Miles of trails The miles of trails that are available within Tigard. The goal is for the miles of trails to increase annually. The City Fiscal Year 2022 data point is the benchmark baseline. Strategic Plan Objective 2.1. Action E: “Expand the pedestrian network annually"	16	16 Source: City of Tigard GIS database
	% of community can walk to a developed park within 10 minutes Percent of Tigard community members living within a 10-minute walk (1/2 mile) of a high quality park. A detailed analysis can be found in our Parks System Plan Appendix C. Strategic Plan Objective 2.1 Action D: “Brings parks and trailheads within a 10-minute walk of every Tigard resident"	100% by 2032	66% Source: City of Tigard GIS database

Measure Status	Measure & Description	Benchmark	Actual
	City Bond Rating Tigard is financially stable with clean financial audits, the best credit rating from Standard & Poor's (S&P) and strong rating from Moody's. Strategic Plan Objective 1.1: "Be a high performing workplace with seamless service delivery"	AA+ S&P Aa1 Moody's	AAA S&P Aa1 Moody's Source: S&P and Moody's
	Recreation Scholarships Awarded The number of monetary scholarships provided to recipients. The goal is to increase the number of scholarships awarded annually. Strategic Plan Objective 1.3 Action A: "Expand and integrate organizational knowledge about equity and inclusion into customer service"	17	46 Source: City of Tigard ActiveNet
	Local unemployment rate The number of people unemployed as a percentage of the labor force. The goal is to be at or under the national unemployment rate. Strategic Plan Objective 3.2: "Focus on development-associated resources in parts of the city that have capacity to serve, house, employ, and attract the most people with the least impact..."	3.6%	2.7%
	% of recreation programs filled to capacity The percent of recreation programs hosted by the city that are fully subscribed. Strategic Plan Objective 1.3: "Offer exemplary customer experience"	85%	87% Source: City of Tigard ActiveNet
	% of recreation participants who has a 'good' or 'very good' experience The percent of recreation participants who completed a post activity experience survey rating their experience as "good" or better. Strategic Plan Objective 1.4 Action D: "Consistently collect customer feedback in a way that is inclusive to all"	75%	98% Source: City of Tigard post-activity experience survey

Measure Status	Measure & Description	Benchmark	Actual
	# of affordable housing units in the pipeline The number of affordable housing units that are planned to be available in the Tigard community. Tracks how fast we are working toward meeting our goal of 2,500 existing units. Strategic Plan Objective 3.4. Action A: “Prioritize funds to support the creation and retention of affordable housing..."	2,500	524
	# of existing units of regulated affordable housing to date The number of affordable housing units that currently exist with Tigard. The goal is to increase the number of existing units annually until a minimum of 2,500 by 2030. Strategic Plan Objective 3.4. Action A: “Prioritize funds to support the creation and retention of affordable housing..."	2,500	864
	Library programs and attendees The number of programs the library has provided. The number of people who have attended those programs. *COVID-19 closures and limitations have impacted meeting the benchmark.* Strategic Plan Objective 1.4. Action A: “Intentionally create an environment that fosters participation from all members of our community" Library Strategic Plan Priority Three: Enrichment "The Library enriches the lives of community members."	400 programs 18,000 attendees	421 programs 12,055 attendees Source: Hand Counts by Library employees
	# of library visitors The number of people who visit the Tigard Public Library. *COVID-19 closures and limitations have impacted meeting the benchmark.* Strategic Plan Objective 1.4. Action A: “Intentionally create an environment that fosters participation from all members of our community" Library Strategic Plan Priority One: Community "The Library is an inclusive and welcoming place for everyone."	140,000	138,394 Source: Bibliotheca
	# of library items checked out The amount of individual items (online, physical) that are checked out by a patron. Strategic Plan Objective 1.2. Action B: “Implement innovate data collection and tracking strategies" Library Strategic Plan Priority Two: Knowledge "The Library is a trusted source for accurate, vital materials and resources."	865,000	1,107,225 Source: Polaris
	Dollar value of the library card Illustrates saving to community. Value of circulated physical and electronic items and reference transactions to library users. The average taxpayer cost for library services is $140 a year.	$280	$309
	City podcast downloads The number of times Tigard podcasts have been played through the city website, Spotify, and iTunes. The goal is to increase downloads annually. Strategic Plan Objective 1.4. Action D: “Provide news and information that is accurate, timely, authentic and professionally presented"	4,836 Talking Tigard 454 En Contacto	8,351 Talking Tigard 611 En Contacto
	# of social media followers and % change The number of social media followers on each platform as of June 30, 2022 and the amount it has increase since last year. The goal is to increase followers annually. Strategic Plan Objective 1.4. Action D: “Provide news and information that is accurate, timely, authentic and professionally presented"	Twitter 7,503 Instagram 3,079 Facebook 7,532 LinkedIn 659	Twitter 23,827/7% Instagram 6,447/21% Facebook 20,391/9% Linked In: 2,065/36% Source: Hootsuite
	Average # of monthly communications from community The average number of reported communications that city staff receive through email, walk ins, phone, and webforms each month. Strategic Plan Objective 1.1. Action E: “Create processes and coordinate communication to ensure consistent customer experience across service areas"	Monitor - Goal to track all communications	4,275 Sources: Shoretel, City of Tigard Comms Tracker

Report Card Feature: Police Services Levy

Previous Report Cards

Supporting Documents

Contact

Report Card Metrics - A Closer Look

Measure Status

Measure & Description

Benchmark

Actual

% of Tigard employees that are people of color

Direct COVID-19 Funding Relief

Public Safety Advisory Board Recommendations to Council

% of community that has access to technology and internet services

Measure Status

Measure & Description

Benchmark

Actual

% of community within walking distance of essential services

Pavement Condition Index

Miles of streets without sidewalks on either side

Park Quality Assessment Score

Miles of trails

% of community can walk to a developed park within 10 minutes

Measure Status

Measure & Description

Benchmark

Actual

City Bond Rating

Recreation Scholarships Awarded

Local unemployment rate

% of recreation programs filled to capacity

% of recreation participants who has a 'good' or 'very good' experience

Measure Status

Measure & Description

Benchmark

Actual

# of affordable housing units in the pipeline

# of existing units of regulated affordable housing to date

Library programs and attendees

# of library visitors

# of library items checked out

Dollar value of the library card

City podcast downloads

# of social media followers and % change

Average # of monthly communications from community