Drop box locations:

1. Drop box in the parking lot at 8777 SW Burnham Street
2. Tigard City Hall at 13125 SW Hall Boulevard
3. City Hall at King City, 15300 SW 116th Avenue

There is no additional charge for any of our payment options.

• Pay by phone: 1-888-826-7211 with Visa, Mastercard or Discover.
• Online Payment Site
• Automatic payments from credit or debit cards is available.
• In-person, our Utility Billing Division accepts cash, check, cashier check, money orders, Visa, Discover and Mastercard.
• Mailing address: Tigard Utility Billing, PO Box 3129, Portland, OR 97208
• Automatic withdrawal from your checking is available via our Utilit-Ease program. Here is how the "Utilit-Ease" program works. 1) Download and fill out the “Utilit-Ease” application. Please include a voided check with your application. 2) Mail or deliver by hand the application with the voided check or deposit slip to the Utility Billing office at City Hall. The mailing address is: Utility Billing, 13125 SW Hall Blvd., Tigard, OR 97223.
  
  Once the application is processed, we will automatically deduct the payment from your account. You will have plenty of time to review your bill before the due date, so if you have any questions with your bill, we can resolve them before your payment is withdrawn. You will see “DO NOT PAY” on your bill once you have been enrolled in the “Utilit-Ease” program. If you change accounts or want to cancel the program, let us know as soon as possible by contacting our office at 503-718-2460.
  
  Note: Debits from savings are no longer allowed.  

1. How do I start or stop my utility services?
2. Will I need a deposit to start service?
3. Why do I receive bills from multiple providers: City of Tigard, Tualatin Valley Water, Clean Water Services?
4. Who is “Clean Water Services”?
5. Can I pay my bill online?
6. Why is my bill the same as last month?
7. What is a booster charge?
8. Can I change the due date on my utility bill?
9. How do I request emergency services?
10. How do I shut off my water at the meter?
11. My water meter box is full of water, is it leaking?
12. Will the city search for leaks on my property?
13. How often is my meter read by the city?
14. Where can I find more information about water supply and conservation?

1. How do I start or stop my utility services?
Call our office between the hours of 8 AM – 6 PM, Monday through Thursday at 503-718-2460.
2. Will I need a deposit to start service?
No, we do not require deposits for new customers.
3. Why do I receive a bill from multiple providers: City of Tigard, Clean Water Services or Tualatin Valley Water District?
Certain parts of the City will have their water and sewer services provided by two separate providers. In areas where the City provides only water services and sewer services is provided by Clean Water Services, customers will receive two bills, one from the City of Tigard for water service and one from Clean Water Services for sewer service. In areas where the City provides only sewer services and water service is provided by Tualatin Valley Water District (TVWD), customers will receive two bills, one from the City of Tigard for sewer service and one from TVWD for water service. Those customers who are receiving two bills are NOT being charged twice for utility services.
4. Who is Clean Water Services?
Clean Water Services is a water resource management utility committed to providing innovative wastewater treatment and storm waters services. For more information, visit www.cleanwaterservices.org
5. Can I pay my bill online?
Yes. Visit https://tigard.merchanttransact.com/ and register for online billing, payments and automatic withdrawals. You will need a credit or debit card with a Visa, MasterCard or Discover logo imprinted on the card. Please remember that when registering online your LAST NAME MUST BE IN CAPITAL LETTERS. Checking accounts will not be registered for online payments. If you wish to use your checking account without a debit card, learn more about our various payment options in the PAYMENT OPTIONS section.
6. Why is my bill the same as last month?
Water consumption is measured in Centum cubic feet (CCF). One CCF is equal to 748 gallons. Some customers have a very specific daily routine which carries over to a consistent use of water in their homes. Unless something changes such as guests staying over or a customer going away on vacation, it is not uncommon for the water usage to stay within the 748 gallon range.
7. What is a booster charge?
A “booster pump charge” is assessed to customers who reside in higher elevation zones and is based on the size of the customer’s meter. The charge recovers the additional cost of energy and pump capacity necessary to move water to the higher elevations.
8. Can I change the due date on my utility bill?
The city is divided eight zones.  Each zone has a specific meter read week, billing date and due date. This information is entered into the software the city utilizes for billing. The software and billing system doesn’t allow customer to determine their billing date.
9. How do I request emergency services?
Emergency services such as a water meter leak, water main break, fire hydrant leak, or clogged or overflowing sewer main, please call 503-639-1554. Please keep in mind this number is for emergencies only. Meters that have been locked for non-payment will only be turned on during regular business hours.
10. How do I shut off my water at the meter?
We offer detailed instructions on how to shut off the water to your home at the meter.
11. My water meter box is full of water, is it leaking?
Not necessarily, there can be many reasons that water could be retained in your meter box. Rain, lawn sprinkler systems, and other exterior sources can cause the meter box to fill with water. Most meter boxes are made of concrete or high strength plastic so it may take time for water to dissipate. If you see bubbles rising or obvious signs of the meter itself leaking into the box, contact us at 503-718-2591.
12. Will the city search for leaks on my property?
No, the city cannot enter private property to search for leaks. The city is responsible for leaks from the water main to the water meter. Property owners are responsible for leaks from the customer's side of the meter to the residence. If you suspect a leak in your system you might want to consider hiring a plumber or leak detection service. The City of Tigard cannot recommend plumbers or leak detection services.
13. How often is my meter read by the city?
Meters are read every month and bills are sent monthly to our utility customers.
14. Where can I find more information about water supply and conservation?
Learn more about water conservation.

Consumer Alert

Utility Company Calling? Don’t Fall For It

Every day, millions of people who have lost their jobs are making difficult choices about how to pay their bills and scammers are taking advantage of people’s heightened economic anxiety. Their latest ploy is posing as representatives from utility companies to dupe people out of their cash and personal information by convincing them their utilities will be shut off if they don’t pay. 

If you get a call from someone claiming to be your utility company, here are some things you can do:

• Thank the caller for the information. Then firmly tell them you will contact the utility company directly using the number on your bill or on the city's website.
   
• Even if the caller insists you have a past due bill or your services will be shut off, never give banking information over the phone unless you place the call to a number you know is legitimate. 
   
• City of Tigard will never demand banking information by email or phone. And they won’t force you to pay by phone as your only option.
   
• If the caller demands payment by gift card, cash reload card, wiring money or cryptocurrency, it is a scam. Legitimate companies don’t demand payment by gift cards (like iTunes or Amazon), cash reload cards (like MoneyPak, Vanilla, or Reloadit), or cryptocurrency (like Bitcoin).
   
• Tell your friends and loved ones about the scam so they can protect themselves. If you got this scam call, others in your community probably did to. We know when people hear about scams, they’re much more likely to avoid them.  
  
  
• Legitimate City of Tigard Payment Options
   Call 1‑888‑826‑7211 for the Interactive Voice Response (IVR) system
   Online payment site (Visa, Mastercard, or Discover credit/debit only)

Look for drips. Check showers and faucets for leaks. Look at each fixture and look under sinks in cabinets for drips too. 

Check toilet for leaks. Listen for leaks. Just because you don’t hear the toilet tank making noise doesn’t mean it’s not leaking.  

1. Remove the tank lid.
2. Drop one dye tablet into tank (tablets are available for free at Utility Billing, City Hall or Public Works). You can also use 10 drops of food coloring.
3. Put the lid back on.
4. Wait for at least 30 minutes then look in the bowl.  If you see colored water, you have a leak.

Note: Many toilet leaks can be fixed by a do-it-yourself plumber, and repair parts are relatively inexpensive to purchase.

Other Leak Possibilities:

Dishwasher, humidifiers, ice maker, laundry room, outdoor water fixtures, refrigerator, water heaters

Check sprinklers. Turn each sprinkler zone on and look for low pressure, water bubbling out of the ground or broken sprinkler heads.  Look for brown spots where sprinklers are not covering like they should. This can be a sign of a leak. 

Contact us to ask for a leak check. We will come to your home and check your water meter to see if it is registering usage while all your water fixtures in the home/business are off. This test will determine whether or not you have a constant leak.  To request this free service call 503-718-2591 during business hours (8 AM-6 PM, Mon-Thurs).

Request a Leak Adjustment Credit

If you have experienced a leak you may be eligible for a Credit for Leak Adjustment. If you have any further questions regarding your water meter or leaks, please contact us at 503-718-2460.

The late payment schedule is as follows:

• 7 calendar days after due date, customers will receive an automated courtesy payment reminder call.
• 15 calendar days after due date, customers will receive an “Urgent Notice” letter in the mail.
• 26 calendar days after the original bill due date, customers will receive a 2^nd automated courtesy payment reminder call.
• 29 calendar days after the original bill due date, customers will be mailed a “Final Notice” with a $10 fee that notifies the customer of the fee and informs the customer that water will be shut off after 10 a.m. on the due date shown on the Final Notice.
• 35 calendar days after the original bill due date, customer water will be shut-off and an additional fee of $50 will be added.

There will be a $65 charge for unlocking and turning on water meters after 5 p.m. Mon-Fri and on weekends.

Note that any payment less than the total amount due will be applied proportionately among the charges with the oldest charges and any late fees paid off first. In some instances a copy of a rental agreement or contract showing residence or ownership may be required to start service.

If your business or residence has medical requirements with patients, contact the Utility Billing office 503-718-2460 to notify them of the requirements. Documentation may be required.

The regulations governing the Utility Billing and Service can be found in the Tigard Municipal Code Title 12.

The City of Tigard Utility Billing division has created this privacy statement in order to demonstrate our commitment to the protection of personal information and customer records. We consider “Personal Information” to mean any information or combination of information that is used or intended to be used to identify a discrete individual, and any other non-public information that is associated with our customers.

It is the practice and intent of the Utility Billing staff to keep customer information private to the full extent of the law in accordance with the Oregon Consumer Identity Theft Protection Act (2007), ORS 646A.600-628 and the Federal Trade Commission, Red Flags Rule in conjunction with the Fair and Accurate Credit Transactions Act (2003).

Personal Information Collected and its Use
Tigard Utility Billing will use the personal information you submit to us to register you for and provide utility services including services related to your utility and analytics and information about your consumption efficiency. It is used to respond to your requests, resolve disputes, and troubleshoot problems with your account. The Utility Billing division uses Payment Card Industry Data Security Standard (PCI-DSS) and Europay-Mastercard-Visa (EMV) capable security controls for protecting credit and debit card information for all electronic and telephone payment methods provided by the Utility Billing division.

In order for you to use billing or payment services, Tigard Utility Billing may require you to provide the Tigard Utility Billing division with applicable information, such as billing name and address, credit or checking account number, driver’s license number or state identification number, employer, bank account information or other data applicable to the kind of services requested.

The City of Tigard Utility Billing staff is educated on the importance of privacy and confidentiality. Only those employees who have a legitimate business reason can access account information. We exercise disciplinary action against any employee violating these standards. We understand your concerns in regards to identity theft and we employ standard identification procedures designed to deter these situations. Even when you are no longer a customer, all of your closed and inactive utility accounts will continue to be covered under the privacy policies and practices describe in this statement. We may provide your personal information to third-party service providers who work on behalf of or with the City of Tigard to provide you with the services you requested. These would include billing services, sewer service, collection agencies, and Public Works services.

The City of Tigard reserves the right to disclose your personal information if required by law enforcement relating to investigations or alleged illegal activity

Rates at a Glance

More specific billing details can be found here  |  En Español

Below is a comparison of the current utility bill rates and the impact of the rate increases taking effect July 1, 2022 for a typical residential customer. This is for estimated purposes only and does not reflect any individual customer’s actual bill. Download the spreadsheet to calculate your bill.

Typical Monthly Bill (Single Detached Residential Customer)
Billing Summary	Rates as of  7/1/21	Rates as of  7/1/22
Water Customer Charge	$31.67	$32.31
Water Use Charge	$26.46	$27.00
Water Booster Charge	$2.03	$2.03
Sanitary Sewer Base Charge	$33.03	$34.36
Sanitary Sewer Use Charge	$13.14	$13.62
Sanitary Sewer Local Charge	$2.63	$2.95
Stormwater Service Charge	$9.75	$10.14
Stormwater SWM Surcharge	$5.50	$5.50
Street Maintenance Fee	$7.49	$7.96
Transportation Utility Fee	0.00	0.00
Parks & Rec Fee	$7.94	$8.28
Total Per Month	$139.64	$144.15

 

All single detached residential customers have the same fixed fee (regardless of meter size), typically use 6 ccf of water per month, and typically have a winter average sewer usage of 6 ccf per month. They also have an equivalent dwelling unit of one.  The typical customer does not pay a water booster charge, does not reside in River Terrace and does not pay the Transportation Utility Fee.

If you receive your water bill from the City of Tigard and are struggling to pay it, you may qualify for emergency assistance. Assistance is available to individuals and families within the Tigard Water Service Area. It is not available to multi-family, commercial or industrial businesses.

• The city partners with Community Action of Washington County for the LIHWA (Low Income Household Water Assistance Program). For more information on the LIHWA Program, visit this website. You can apply for assistance through Community Action of Washington County. 
   
• The city partners with St. Vincent de Paul to provide financial assistance under certain circumstances. Customers who demonstrate a financial need may receive assistance with the water portion of their bill (up to three times a year) provided they can pay the other portions of the utility bill. That includes charges for sewer, stormwater, and street maintenance fees that may be billed on the same bill. 
  
  Eligibility is determined by St. Vincent de Paul using the U.S. Department of Housing and Urban Development income criteria for utility assistance. For more information, contact the local St. Vincent de Paul office at 503-684-8280. The agency uses an automated answering system, but promises to return calls within one business day.

Water customers are asked to ensure access to water meters located on their property. Easy access to your water meter enables us to read your meter, perform repairs and routine maintenance, and to turn the water off in the event of a leak or other water emergency. Many water meters throughout the water service area are obscured or are difficult to access due to overgrown vegetation, fencing, landscape walls and other obstacles. A minimum clearance of two feet is required around water meter boxes and there must be a clear, direct path from the street to the meter. For more information contact us at 503-718-2460.

Be kind to your meter reader!

Take a few minutes to check out the area around your meter.

• Is it easily seen from the street?
• Do you have to push shrubs or tree limbs out of the way to get to it?
• Do you have to duck down or crawl to read it?

If any of these are true, we will have trouble reading your meter.

The municipal code, TMC 12.10.160 states the following: “Each customer is required to maintain vegetation and other obstruction free zone a minimum of two feet around the water meters, fire hydrants or other water appurtenances. Clear access to the meter shall be from the street side in a direct path to the water meter. The customer shall remove any obstruction within 30 days’ written notice from the city. Failure to maintain the area within the time ordered by the city may result in city personnel clearing the area to meet the city’s meter reading and maintenance needs. The City Council may establish a service connection maintenance fine by resolution for violation of this provision. This fine may be included in the utility bill. Failure to pay fine may result in discontinuance of service. The city shall have no liability for trimming of maintaining vegetation in order to read meters.” The service connection maintenance fine in the fee schedule is currently $30.

Meters are read monthly. We do not estimate reads unless we are physically unable to read the meter. Generally, this is limited to meters that have been blocked by vehicles or cannot be located because of excavation in the surrounding area. Consumption is measured and billed in units of one hundred cubic feet (ccf).

We read approximately 5,000 meters during a four day period and we pride ourselves on maintaining an error rate of less than 0.1%. However, there will be times when a meter is misread. If you find that the current read on your bill does not match the read on your water meter, call the Utility Billing office for an adjustment, 503-718-2460. 

Water meters may be purchased with prior arrangement via email (ubonline@tigard-or.gov), Mon-Thur.

Provide the following items via email to purchase your meter:

1. Completed water meter fixture unit worksheet: Additions/Remodels/ADUs | New Buildings
2. Copy of building or plumbing permit application date-stamped by building division.
3. Copy of issued building or plumbing permit.

We will contact you to make payment by Visa, Mastercard or Discover over the phone.

Water Rates

Water rates fund the upkeep of our safe and reliable drinking water system. This includes operation of our water treatment plant, water quality testing to ensure we have the highest quality drinking water, and maintenance of the network of pipes, pumps, reservoirs and wells that deliver water throughout the city. The water system delivers uninterrupted water on-demand to existing and new customers 24/7. The Booster charge is only charged to customers in higher elevations and this fee recovers the additional costs of energy and pumping necessary to move water to those higher elevations.

Sewer Rates

Sewer fees are set by the regional provider, Clean Water Services. These fees pay for processing wastewater, maintaining the sewer conveyance system, and the upkeep and construction of sewer treatment facilities. The city has a local surcharge which helps fund vital sewer infrastructure maintenance in our local system. The Sanitary Sewer program keeps our community safe and clean by properly transporting, disposing of, and treating waste.

Surface Water Management Rates

Surface Water Management (SWM) fees are also set by Clean Water Services. The fees collected are used to maintain storm runoff facilities (ditches, street drains, catch basins). These funds are also used to help clean up local streams and rivers in our area. Overall, this program protects the environment from polluted runoff and helps minimize flooding. The city's surcharge helps fund capital improvements in the Tigard area, such as the stabilization of Kruger Creek.

Street Maintenance Fee

The Street Maintenance Fee (SMF) is primarily used to fund routine maintenance of Tigard’s roads through the Pavement Management Program. This program identifies roadways to fund improvements that preserve the pavement, extend the life of our streets, and improve the overall quality of Tigard’s transportation routes. In addition, the SMF pays for landscaping maintenance in the public right-of-way.

Parks and Recreation Fee

The Parks & Recreation Fee (PARF) helps fund a portion of the maintenance and operation of our growing system of parks, trails, fields and open spaces. The PARF also funds Tigard’s recreation program, to enhance and enrich the lives of Tigard’s residents.

Transportation Utility Fee

The Transportation Utility Fee (TUF) is a fee dedicated to capital construction in the River Terrace subdivision and is only charged to customers in that area of the city. The fee funds projects to build new infrastructure such as bridges, roads, intersections, and sidewalks within River Terrace.